CONTACT US & FAQ
Answers to our most frequently asked questions.
ORDERS
In stock small parcel items ship the same day if ordered before 3pm ET. Freight orders will ship within 5-7 business days. Some items are available to order with a longer listed lead time. You can refer to your confirmation email to view the lead time for your order. Orders are shipping within the provided lead time, and your order may not show as processed until the item is ready to ship.
You can track your order here:
We are not able to combine or modify any orders at this time.
We have over 1300 qualifying items and all will list the 3 Free badge on the product page and next to the item in the cart. Any non-qualifying items on the order will still carry a shipping cost. You can view all of these items and the details on all of our shipping deals here.
Any backordered items will show a product cost of $0.00 until they are allocated to your order. This is a known issue, and we're working on a fix. Your order went through and no action is needed. We apologize for any confusion.
Customer Service Hours:
Monday - Friday : 8:30am - 5:30pm EST
Shipping Hours : 8:30am - 5:30pm EST
Please utilize our form to schedule an appointment to pick up your order or with any inquiries and we'll be right over as soon as possible.
RETURNS
You can start the return / exchange process here:
Please allow up to 3 business days for the funds to appear in your account.
Customer Service
Fax:
866-755-2705
Local Phone:
770-441-9808
Local Fax:
678-680-5818
Business Hours
Monday thru Friday
Customer Service Hours: 8:30 am - 5:30 pm EST
Shipping Hours: 8:30 am - 5:30 pm EST
NO ANSWERS TO YOUR QUESTIONS? ASK CUSTOMER SERVICE.
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