Effective Date: September 24, 2009
How We Use Your Personal Information
PTS will keep your personal details private and confidential. We will
never sell, rent, barter, trade, or share your personal details in any
way with any other company. All data collected is for the sole purpose
of serving you and making your shopping experience more customized for
your needs. We dislike spam as much as you do. Therefore, we will never
send you any unsolicited e-mail. If you choose to subscribe to our
e-newsletter, you will always have the option to opt-out within the
stated correspondence. From time to time, we shall send you pertinent
information on special offers, giveaways, or special discounts if you so
choose to receive them. In any case PTS will not bombard your e-mail
with multiple messages in a short period of time. If you choose not
receive any correspondence from us, we will only contact you in response
to your inquiries and/or send you order confirmations. Finally, in an
effort to better serve you. We may post customer surveys to measure our
performance and to ensure you're receiving the highest level of customer
service. We hope you will take the time to share your experience and
you can choose to remain anonymous while doing so.
If you don't want Pro Therapy Supplies to: send you promotional
correspondence, or receive messages from preferred third party venders,
opting out is easy. Please refer to the appropriate option located
- Special Offers: To opt-out of our printed marketing correspondence
from PTS via mail, call PTS customer service at 1.800.883.0368 (U.S.
and Canada) or 1.770.441.9808 (outside the U.S. and Canada). You can
also send write us at Pro Therapy Supplies, Customer Service, 1750
Breckinridge Pkwy. Suite 200, Duluth, GA 30096
- Emails: To opt out of PTS marketing e-mails simply scroll down to the bottom of the e-mail and click on the "Opt-Out" link.
- Printed Materials: To opt-out of receiving PTS printed materials
such as catalogues and brochures, call PTS customer service at
1.800.883.0368 (U.S. and Canada) or 1.770.441.9808 (outside the U.S. and
Canada). You can also send write us at Pro Therapy Supplies, Customer
Service, 1750 Breckinridge Pkwy. Suite 200, Duluth, GA 30096
Cookies and Click Monitoring
PTS web store does collect demographic and personal data to provide you
we do not keep any of your personal details on cookies. We simply store
your "Customer ID (identifiable by a series of numbers) in cookie
format. This Customer ID does not correlate to any of your personal
information. We also store your first name to personalize your shopping
experience with PTS. This cookie is only present if you have registered
as a member of our site. If you are not a member of PTS, the only cookie
information stored will be your "Customer ID". PTS also allows
collection of site click-stream and cookie data by analytic service
providers to help us analyze and aggregate how visitors our utilizing
our web store. All of the data collected is to better serve you and your
future visits to our web store. Based on the data collected, we will be
able to provide more topics, products, and services relevant to your
Your Data, Our Security
At PTS we pride ourselves in taking the necessary steps to ensure your
data is protected from unauthorized access, use or disclosure. While we
know security breaches and misshapes do happen, we cannot guarantee the
security of personal information. That said, we have formed
relationships with the top security providers to ensure the web store
you are interacting with is actually Pro Therapy Supplies. Our digital
security partners are: http://NetSuite.com, http://McAfee.com, and
http://VeriSign.com. If you would like to verify our standing with these
companies, please click on the respected links provided. When you
contact our customer support team, we will never ask for sensitive
information to be provided to us in a digital format. Please note that
our e-mail, or text messaging is not encrypted. Therefore, never share
any sensitive data by these means.
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
- You can ask us to delete your data at any time or change the way we communicate with you.
- We don’t sell or share your personal data with third parties, other than our partners and only then with your permission.
- We may use your data to invite you to an event or tell you about an initiative we are launching.
- We may request, collect, or process the following information:
- Account Details - username, password.
- Contact Details - email address, phone number.
- Location Details - physical address
- Identity Details - full name
- Financial Information - credit card details, payment processor details (e.g. paypal)
- to provide the service or product you have requested;
- to provide technical or other support to you;
- to answer enquiries about our products, or to respond to a complaint;
- to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
- to conduct data analysis, research and otherwise build and improve our platforms;
- to comply with legal and regulatory obligations;
- if otherwise permitted or required by law; or
- for other purposes with your consent, unless you withdraw your consent for these purposes.
It is imperative the Pro Therapy Supplies remains compliant with all
laws and regulations provided by the industries we serve. Therefore, any
updates will be mentioned on our homepage prior to going live in it's
HIPPA Pledge to Patients
Pro Therapy Supplies takes seriously the trust our patients place in us
to meet or exceed all federal regulations with regard to transmitting,
using, and storing personal health information. We will comply with
HIPAA's requirements and will update our systems and operations as
appropriate to assure adherence to all applicable sections of the law.
This information and advice published or made available through the Pro
Therapy Supplies web site is not intended to replace the services of a
physician, nor does it constitute a doctor-patient relationship.
Information on this web site is provided for informational purposes only
and is not a substitute for professional medical advice. You should not
use the information on this web site for diagnosing or treating a
medical or health condition. You should consult a physician in all
matter relating to your health - particularly in respect to any symptoms
that may require diagnosis or medical attention. Any action on your
part in response to the information provided in this web site is at the
reader's discretions. Reader should consult their own physicians
concerning the information on this web site. Pro Therapy Supplies makes
no representations or warranties with respect to any information offered
or provided on or through the Pro Therapy Supplies web presence (or
advertisements) regarding treatment, action, or application of
medication. Pro Therapy Supplies is not liable for any direct or
indirect claim, loss or damage resulting from the use of this web site
and /or any web site(s) linked to and from it.