To expedite your return, please fill out this form: HERE. You can also call 1-800-883-0368, but we encourage you to use the form for quicker process.
You can exchange the item (restocking fee is waived) and if there’s any difference in cost, we will refund or charge accordingly. Please use the link to request for an exchange: HERE
Most of the return label is sent via email which can print as many times as you like but can only be use one time. If a label was snail mail (post office) at request, please contact using this link for expedite service. HERE
After your return is delivered back to us, it will take 1-2 days for our return department to process the return in our system. The refund is processed within 24 hours and will take your bank card 2-5 business days to reflect on your statement.
We do not issue free return labels if ordered from a third party marketplace such as Amazon, Ebay, Jet, etc. However, if the item is defective, shipping, or listing errors, we will issue a free return label regardless of which marketplace it was bought from.
We do not process any international return labels but if it was caused by our error, we refund up to $20 for you to ship it back to us. The reason is because it would be more economical for you to ship it back to us than sending a return label.
We do accept back orders and will ship as soon as the item/s are delivered to our warehouse. An email notification will be sent when the order is shipped with tracking number.
We will email a back order notice when we received an estimated ship date. If there is any delay, another email will be sent to notify of the delay. Occasionally, we have the manufacturer ship direct to you so that the wait is shorter.
Yes, use the following link to cancel the order immediately before it ships:
Sometimes we may have ran into an inventory problem with one of the items ordered. The items in stock now can be shipped and the rest when they arrive. An email is also sent to notify of the back order item and an estimated time it will get to our warehouse.
Please use the following link to send purchase order: HERE
If you are an existing customer, it will take 1-2 business days to process and ship your order. If you are a new customer, it will take 1-4 business days to approve the order.
After your return is delivered back to us, it will take 1-2 days for our return department to process the return in our system. The refund will process within 24 hours which then will take your bank card 2-5 business days to reflect on your statement.
If you don’t see the refund, please contact us HERE
The tracking number will be emailed to you after it is shipped. Please check your spam inbox if you do not see it and/or contact us via HERE
UPS Mail Innovations and UPS SurePost have quite a bit in common. Both are contract only, non-guaranteed economy residential services offered by UPS. Final delivery is also usually handled by the U.S. Postal Service. Mail Innovations: best for smaller, lightweight packages weighing less than one pound
This usually means that we had shipped the package but the carrier hasn’t scanned and entered your package tracking information into their system yet.
Currently, we're in the process of accepting Medicare and Commercial health insurance. You can apply in the following link and we will work with you to get the process completed. APPLY HERE: Insurance Form
Both our physical and pickup location is at address:
Pro Therapy Supplies
1750 Breckinridge Pkwy.
Duluth, GA 30096
Please note we are open Monday - Friday and our business hours is (8:30am-5:30pm).
If you feel that we provided a great level of service and would like to share your positive experience, please take a moment to leave your thoughts and click the button as it will link to any of these following websites:
If you feel that your experience has not been so positive, please use the following form and management will work with you to solve the problem. FORM LINK
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Currently, we offer 1 year manufacturers warranty on most of our products.
Promotion codes do not work on tier priced items such as (Biofreeze, Medline, TENS Unit, etc) as they are already discounted.