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Any products that required prescriptions, please fax to 1-866-755-2705.  

ORDER CANCELLATION POLICY
If you need to cancel an order, email us at customerservice@protherapysupplies.com and we will cancel your order at no cost. Please note that orders placed prior to 3pm are normally procsssed the very same day.  If your order has already been shipped, the shipping charge will not be refunded.

1. Call  770-441-9808 or email customerservice@protherapysupplies.com for RMA number
2. Download "Exchange/Return Form"; complete and enclose the form with your return/exchange
3. Affix return label on outer package with RMA number shown on label.
4. Prepaid all return packages and ship via a secure method.
   

All returned merchandise must have this preassigned number. Otherwise, it shall be refused. If damaged during shipping, package shall be refused. All claims for incomplete, defective, and/or missing accessories or products must be made within 5 days once merchandise is received.

 
CREDIT/REFUND POLICY
Refund is allowed only for returns made within 30 days from the invoice date (15 days for Books and Videos). All returns are subejct to a 10% restocking fee. NO RETURNS ARE ALLOWED AFTER 30 DAYS. Additional restocking fee will be applied to returns made without original packaging and complete accessories, documentation, warranty cards and manuals. If you return a product that included free shipping, you will be charged for the original shipping costs. No exceptions.

 
DAMAGED ITEM RECEIVED UPON DELIVERY

1. Note damages on the delivery bill and have the driver sign it; acknowledging the damage.
2. Contact customer service immediately at customerservice@protherapysupplies.com to start processing an insurance claim.
3. Your damaged item will be replaced at no cost to you

 
WARRANTY
After the first 30 days of the invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturer's warranties vary by product category.

Certain pillows such as: Therapeutic Lodi, Buckwheat, Magnetic Therapy Bedding are non-returnable items. These products are packaged in a box or with no plastic seals. Due to Health and Sanitary reasons these products are Non-Returnable. All other Pillows, Pillowcases, Cushions, Wedges, etc. that are not otherwise stated may only be returned when product has not be opened from the plastic sealed packaging.

Braces and Supports:

Certain items such as insoles, heel cushions, support stockings and certain brands of ankle support, and shoulder braces, are non-returnable items due to health and sanitary reasons. Any brace may only be returned if in resalable condition. Worn or washed merchandise will be returned at the customer’s expense.

Massage Therapy:

Massage lotions, oils, & creams are non returnable once opened.

Massagers:

Massagers are non returnable once opened and used.  

Pain Gels:

Pain Gels, Patches, Creams, etc. are non returnable once opened.

Furniture/Chairs:

Furniture, once put together is no longer returnable. Damaged parts will be shipped to the customer at no charge. Pro Therapy will not be responsible for Lift Gate charges or Inside Delivery charges, these charges are the responsibility of the customer. Shipping is only quoted as a Curbside Delivery unless otherwise stated.

DISCLAIMER:

Pro Therapy holds no claims that magnetic therapy will heal your pain. Please always consult your doctor before purchase any medical equipments.