Free Shipping
Free Shipping is available only through Standard Ground Shipping within the 48 continental United States ONLY. Orders shipped to Hawaii, Alaska and APO/FPO or PO Box addresses are excluded from this offer. Offer is only valid on one shipping address; multiple addresses per order will be charged separately. Please contact Pro Therapy Supplies for additional shipping information. Orders placed online will be contacted to approve additional s/h charges before orders are processed. (UPS and Fed Ex do not ship “ground” from Georgia to these destinations & therefore shipping costs are higher and for some items shipping may not be available at all).
Note: For Return items sold with “Free Shipping” -- Customers are responsible for both the delivery and return shipping fees. NO EXCEPTIONS Shipping Options
In order to provide the best possible service we ship via UPS, Fed Ex and USPS.
We charge you only the amount the carriers charged us for the delivery of your order.
UPS & FEDEX reserves the right to make the decision whether or not they will release a package without a signature. Some manufacturers only ship with a signature required for delivery. Customer may request at the time an order is placed that the order may be delivered without a signature. (Requests cannot be made after an order is placed). If a customer requests a package be delivered without a signature, the customer becomes
responsible for replacing the package if it is lost or stolen. If a customer wishes to guarantee a delivery with signature, they may request UPS deliver only with a signature -- UPS requires a $3 up-charge for this signature request service, this up-charge will be added to the order at the time of shipping.
Please verify that shipping address is correct at the time of the order. UPS/FEDEX charges $11.00 for any address correction and this charge will be applied to the purchaser’s credit card when notified by UPS/FEDEX, usually within one week after shipping.
Note: Most cases our carriers require a person present for them to leave the package.
Notice will be left if no one’s there. It can be redelivered by the carriers or picked up at the carriers location.
For the same purpose and for your convenience, we recommend that you designate your business address for deliveries whenever possible.
International Orders
It is truly our pleasure to offer our online shopping experience to customers around the globe.
Import duties, taxes, and charges are not included in the item price or shipping cost.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
International customers may incur additional shipping and handling charges for warranty repairs, returns, or exchanges.
If product requires power from an electrical outlet, the standard voltage rating is 120 Volts, unless otherwise stated.
The use of this product with anything over 120 Volts, or in conjunction with a voltage converter, may cause serious damage and void warranty.
Oversized & Hazardous Items
Oversized Items
Shipping Oversized or heavy items costs extra. Be sure to read the special shipping information that appears on the product page
Hazardous Items
Due to shipping regulations, flammable items must be sent via surface shipping. If you order multiple items, your hazardous items will ship separately from the rest of your order. Hazardous material are identified as (but not limited to): Acidic, Caustic, Combustible Communicable, Compressed Gas, Corrosive, Explosive, Flammable, Infectious, Inflammable, Poison, Radioactive, Refrigerated, Toxic, and Volatile.
Oversized and hazardous items cannot be shipped to international or APO/FPO addresses.
Shipping Rates
Our system automatically calculates shipping charges of your order, based on the total price and the chosen method of shipment. You have the opportunity to check the less expensive shipping cost (ground) when you put your item(s) in your shopping cart. Different options such as next day or 2nd day service will be offered upon completion of your order and before the final order confirmation.
Estimated Shipping Dates
We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including your destination address, how quickly we can obtain and assemble items for shipment, and whether you have requested that we minimize the number of shipments or ship items as they become available.
Our estimated shipping dates are always a range of dates. It’s entirely possible for an item that hasn’t shipped by the beginning of the date range to still arrive within our stated delivery estimate.
Estimated Delivery Dates
To determine the date you’ll receive your order, use the following calculation:
(Availability) + (Shipping Method*) = Estimated Delivery Date
*Shipping Method is defined as Standard Delivery, 1-Day Delivery, 2-Day Delivery, etc.
Note: there is no weekend delivery or pickup service for our 1-Day and 2-Day Delivery options.
Standard Delivery Defined
Standard Delivery takes 2-7 business days.
1-Day and 2-Day Delivery Defined
Selecting either 1-day or 2-day shipping is a speedy way to get your order to you; however, it doesn’t mean you will receive your order in one or two days. We estimate delivery dates at checkout, taking both shipping time and item availability into consideration. During Checkout, you’ll see the estimated ship date for your order on the “Place Order” page. Please keep in mind that there is no weekend delivery for 1- or 2-day shipping.
Here’s an example:
If you order an item with 24-hour availability and select 1-day shipping, the item will usually ship within 24 hours and arrive on the following business day -two business days total. So it is possible that an order ready to ship at the end of the day Friday via 1-day shipping, may not be processed by the carrier until Monday and delivered on Tuesday. Please note that item availability may vary and is listed on the product description page.
Note: Next Day Air, 2nd Day Air, 3rd Day Select
Orders must be placed by 11am Eastern Standard Time (EST) to be processed on the same business day. Upgrading to Next Day Air does not mean you will get your order the next day. Once shipped, Next Day Air packages are guaranteed to arrive at the end of the next business day. Please note, however, that upgrading method of shipment to Next Day or 2nd Day Air does not change how long it takes us to assemble and ship your order, it only reduces the travel time after your order leaves our warehouse.
Order processing
- Orders received before 4:00 pm Eastern Standard Time (EST) Monday through Friday will be processed the same day.
- Orders received after 4:00 pm Eastern Standard Time (EST) will be processed on the next business day.
- Orders received after 4:00 pm Eastern Standard Time (EST) on Friday will be processed on the following Monday.
SHOPPING CART
