Return Policy

All returns must be made within 30 days and are subject to a 10% restocking fee + shipping costs.

Return/Exchange Instructions

1. All of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us.
2. Request an RMA number via e-mail (customerservice@protherapysupplies.com) or call 1.800.883.0368. Once you have been assigned an RMA number, it will be valid for 14 days only.
3. Please write the RMA number clearly on your return shipping label (if you do not have a shipping label, you can purchase one at your nearest office supply or shipping store). Affix the shipping label to the outside of the package. ** Please Note: Do not write the RMA number on any other part of the package. **
4. We recommend sending the package via UPS, or other shipping service which will provide you a tracking number and/or delivery signature.  We are not responsible for refunding or replacing a lost item without proof of delivery.  We also recommend obtaining insurance for high value items for your protection.
5. All packages received without a pre-assigned RMA number shown on the label will be refused. If the package is damaged during shipping, or the product is not in the original packaging, it will be refused. All claims for incomplete, defective products and/or missing accessories must be made within 5 days of merchandise being received. (Please note: if Original Packaging is not with the item, Pro Therapy Supplies reserves the right to charge a 30% restocking fee.

Exchanges

The restocking fee will be waived when you choose to exchange an item for a different size or color of equal or similar value, rather than returning it. The product must still be in like new, re-sellable condition.

Non-Returnable Items

Certain products cannot be returned for any reason due to our compliance with Health and Safety Laws/Regulations.

• Products inserted into any body orifice (ear, nose, mouth, etc.)
• Buckwheat filled products
• Bedding or bed wedges/cushions
• Water pillows of any kind
• Used or worn braces & supports
• Si-Loc - Support Ring for the SI-Joint and Pelvic Ring
• Hot/Cold therapy products - heated or frozen/refrigerated
• Supplements, Topicals, or Analgesics (opened or unopened - to protect customers from contamination and tampering)
• examples include vitamins, skin creams/lotions/sprays, hair-care products, and others items in this category
• Worn or washed clothing or other wearable merchandise
• Assembled Furniture and DVD/VHS media
• Other items, such as Theraputty, which can be contaminated with dust, skin, or hair

Damaged Item Received Upon Delivery

• Note damages on the delivery bill and have the driver sign it - acknowledging damage.
• Contact customer service immediately at: customerservice@protherapysupplies.com or call 1.800.883.0368 to start an insurance claim.
• *** Replacement of damaged parts will be shipped to the customer at no charge***

Warranty

After the first 30 days of the invoice, all returns and replacements must be handled directly with the manufacturer. Warranties vary by manufacturer.

Disclaimer

Pro Therapy Supplies holds no claims that magnetic therapy will heal your pain. Always consult your physician before purchasing any medical equipment.